Mumbai, 8th May 2026
The 6th Edition BFSI Excellence Awards 2026 – Collections & Recovery Edition successfully brought together India’s leading BFSI recovery, collections, legal, and risk leaders for a powerful day of discussions, insights, and recognition centred around the future of collections transformation in a digital-first era.
Hosted under the theme of rebuilding collections for scale, compliance and borrower trust, the event became a platform for industry experts to address the evolving realities of collections and recovery in today’s BFSI ecosystem. From modernising legacy collections architecture to enabling AI-driven borrower intelligence, the conversations reflected how the industry is rapidly moving beyond traditional recovery models toward smarter, data-driven, and experience-led strategies.
One of the key highlights of the event was the strong emphasis on redefining success metrics in collections and recovery. Industry leaders discussed how traditional measures alone are no longer sufficient, and how future-ready BFSIs must focus on predictive intelligence, borrower engagement, automation depth, operational agility, and customer trust as core indicators of success. The event created valuable opportunities for networking, collaboration, and knowledge exchange among industry peers, technology providers, and decision-makers shaping the future of recovery operations in India.
Panel 1 – Redefining Recovery Success: KPIs, Accountability & Outcomes for 2026+
Expert Moderator:
Sushant Kumar, National Head – Collection and Business Legal, ICICI Home Finance Company Limited
Esteemed Panel Speakers:
- Manoj Kumar Mishra, Head of Legal and Recovery, Varthana Finance Pvt Ltd
- Sanjay Vaishy, National Recovery Head, SRG Housing Finance
- Shreyas Jaiswal, National Strategy Head DSMG MFI, Tata Capital
- Krishnendu Lahiri, EVP & National Collections Head, HDFC Bank
- Arijit Sen, Principal Nodal Officer, Aditya Birla Capital
- Dhaval Pandit, Chief Growth Officer, Rootle.ai
Panel 2: Tech & AI-Driven Recovery & Collections: Governance, Explainability & Trust
Expert Moderator:
Ranjan Barua, Chief Technology Officer, Monedo Financial Services
Esteemed Panel Speakers:
- Jagannadha Rao Suvvari, Head Legal Recovery and Litigation, Bandhan Bank
- Surath Dutta, National Collection Head, Shriram Finance Limited
- Tejas Sankholkar, Lead – Collections, Unity Small Finance Bank
- Datta Chavan, Head Collection, Reliance Asset Reconstruction
- Navratan Bohra, Vice President – Digital Initiatives, Anand Rathi Shares and Stock Brokers Ltd
Beyond the thought-provoking sessions, the awards segment celebrated organizations and leaders driving excellence, innovation, and impact across the BFSI collections and recovery landscape.
Companies who won at the 6th Edition BFSI Excellence Awards 2026 – Collections & Recovery Edition
- Best Collections Strategy (Financial Services): Paisalo Digital Limited
- Borrower-Centric Collections Organisation of the Year (Financial Services): Varthana Finance Pvt. Ltd.
- Best Use of AI & Data in Collections (Financial Services): FATAKPAY
- AI-Led Customer Grievances of Collections Transformation of the Year (Financial Services): Aditya Birla Capital Ltd.
- Best Hybrid (Digital + Field) Collections Team (FinTech): Mintifi Finserve Pvt. Ltd.
- Best Early – Stage Collections Team (Banking): YES BANK LIMITED
- Best Hybrid (Digital + Field) Collections Team (Banking): Bank of Baroda
- Best Technology-led Collections Strategy (Financial Services): Monedo Financial Services Private Limited
- Best use of AI in Collections (Financial Services): SEEDS Fincap Pvt. Ltd.
- Best Legal & SARFAESI Recovery Team (Banking): Bandhan Bank
- Best Collections Strategy (Housing Finance): SRG HOUSING FINANCE LIMITED
- Best Digital Transformation Initiative in Collection & Recovery (Financial Services): SVAMAAN FINANCIAL SERVICES PRIVATE LIMITED
- Best Recovery Framework – Secured (Financial Services): SHRIRAM FINANCE LIMITED
- Best Phygital Collection Platform Implementation for Settlement & Recovery (Banking): DCB Bank
Individuals who won at the 6th Edition BFSI Excellence Awards 2026 – Collections & Recovery Edition
- Collections Transformation Leader of the Year (Banking): KARUR VYSYA BANK, Joseph Antony Arulraj S
- Analytics Leader in Collections (FinTech): BHANIX FINANCE AND INVESTMENT LTD: (CASHe), VINOD BHAMRE
- Digital Transformation Leader of the Year (Financial Services): Abans Group of Companies, Shivshankar Singh
- Digital Collections Innovator of the Year (Small Finance Bank): Unity Small Finance Bank, TEJAS SANKHOLKAR
- Technology Leader of the Year (Financial Services): Andromeda Sales and Distribution Pvt. Ltd., Manoj Shah
Our Proud Sponsor Partners for the Event:
Platinum Partner: Provakil
AI Collections Partner: Ignosis AI
Gold Partners: GreyLabs AI, Exotel, Blue Machines
Silver Partners: Convin, Credgenics, Gnani.ai, Presolv360, LeadSquared, Rootle.ai, Vymo, Mobicule
Networking Partner: CredResolve
Media Partner: Quantic Connect
As the 6th Edition BFSI Excellence Awards 2026 (Collections & Recovery Edition) concludes, it marks another significant milestone in bringing together the BFSI ecosystem to exchange ideas, celebrate innovation, and redefine the future of collections and recovery. With impactful discussions, strategic networking, and industry-wide collaboration, the event set the stage for continued innovation and transformation in the BFSI sector. Building on this momentum, Quantic looks forward to the next edition, continuing to drive meaningful conversations shaping the future of collections, recovery, and digital transformation in BFSI.
