Bengaluru, 08th August 2025
Quantic India’s 6th Edition CX Excellence Awards 2025 was an extraordinary celebration of the decade’s most remarkable revolution. This year’s awards were a spectacular showcase of the best Customer Experience and Marketing initiatives nationwide, and attendees from various sectors were impressed when they explored the groundbreaking solutions at our event.
The 6th Edition CX Excellence Awards 2025 hosted by Quantic India was a momentous occasion, featuring some of the most informative and innovative panel discussions by experts in the field of Customer Experience and Marketing. From industry leaders to professional and expert practitioners, the esteemed panellists shared their valuable insights on a wide range of topics, including the boundaries between Customer Experience and Marketing blur, brands must craft unified, data-driven strategies that blend AI and human empathy to drive loyalty and growth. By aligning teams, leveraging tools like NPS, VoC, and real-time insights, and prioritizing personalization with privacy, leading brands are transforming CX into a powerful growth engine.
Attendees experienced a unique opportunity to engage with over 25+ speakers representing diverse perspectives and domains. They also had the valuable chance to interact with award-winning representatives from over 60+ organisations and network with solution providers, all conveniently located under one roof. The event provided a comprehensive and insightful exploration of the dynamic landscape of customer experience and marketing, leaving attendees inspired and informed.
Panel 1: When CX meets Marketing: One journey, endless possibilities.
Expert Moderator:
Siddharth Srinivasan : GM, India, ElevenLabs
Esteemed Panel Speakers:
- Deepak Maloo : VP, Food Strategy, Customer Experience & New Initiatives, Swiggy
- Subhajit Chakraborty : Senior Vice President- Customer Experience, mPokket
- Archna Gupta : Group Head – Operation & Service Excellence, Preventive Health, Apollo Hospitals
- Nishat Farhat : Head – Brand Marketing, Cashfree Payments
- Lipsa Satpathy : Growth & Retention Head, Aditya Birla Fashion & Retail
- Vindhya Shanmugam : Sr Director – Cx Growth, Search & Payments, Myntra
Panel 2: Decoding the Digital Mind: AI’s Take on Consumer Emotions
Expert Moderator:
Kalyani Seshadri : Lead- National Customer Experience & Engagement, Titan Company Limited
Esteemed Panel Speakers:
- Amar CS : CX Excellence & Automation, CRED
- Arvind Sainath : Head Consumer Planning , Diageo
- MD Wasim Sheikh : Head Customer Experience, Royal Brothers
- Udbhav Mishra : Head CX Strategy & Experience, Fresh Bus
- Linish Theodore : Director CX, smallcase
- Latha Uttam : Director – Customer Experience, Customer Quality & transformation, Dell Technologies
- Puja Singh : AVP- Customer Experience, NoBroker.com
- Rahul Karthikeyan : Chief Marketing Officer, InterviewBit and Scaler
Panel 3: From Friction to Flow: Bridging Gaps in the Omni channel Experience
Expert Moderator:
Ashwini Gangwal : Senior Production Head, Quantic India
Esteemed Panel Speakers:
- Aalok R Pradhan : Chief Customer Delight Officer, TVS Motor Company
- Rajiv Nagarajan : GM & Head of Social & Digital CX, Airtel India
- Glenson William John : Head- Category & Digital Marketing, Narayana Health
- Riveena Kaur : Deputy General Manager- Head Customer Experience , Landmark Group
- Siddharth Sriram : Head of Brand & Growth Marketing- Echo, FireTv, Amazon
- Rizwan Shaikh : VP- Supply Chain / Last Mile Logistics/ Customer Service Delivery / Customer Experience, Rapido
- Chaitra VN : Director – Customer Support / Success & Experience, Practo
- Ankit Tanna : VP – Product and Engineering, Helo ai By VivaConnect
- Padmanaban TA : DGM & Head Digital Banking, Karnataka Bank
Following each exceptionally enlightening panel discussion Quantic India proudly recognized various industrial domain experts and companies, presenting them with prestigious awards for their exceptional long-term contributions.
Companies Who Won at the 6th Edition CX Excellence Awards 2025
- Best Use of WhatsApp Bot in CX (Financial Services) : VARTHANA
- Most Effective Real-Time Response to Customer Queries (InsurTech) : Plum Benefits Private Limited
- Best Use of Insights to Enhance Customer Experience (Investment) : Aspero
- Best Personalized Customer Experience Initiative (Healthcare) : Apollo ProHealth
- Best Digital Customer Experience Initiative (E-Commerce) : Myntra Designs Pvt. Ltd.
- Best Customer Retention Initiative of the Year (Home Appliances) : Pigeon Exclusive Stores by Stove Kraft Ltd.
- Best Omni-Channel Customer Experience Initiative (Jewellery) : GIVA
- Best Customer Retention Initiative of the Year (Telecom) : OnePlus Technology India Private Limited
- Best Customer Retention Initiative of the Year (FinTech) : Pice® Business Payments
- Best Use of Personalization to Elevate the Customer Journey (Online Food Delivery) : Swiggy Limited
- Best Use of Voice of Customer (Hospitality) : Treebo Hospitality Ventures Pvt. Ltd.
- Best Integrated Marketing Campaign (Real Estate) : Casagrand Casablanca
- Most Effective Real-Time Response to Customer Queries (Oil & Gas) : FuelBuddy
- Best Use of Customer Experience in Mobile App Initiative (Banking) : Ujjivan Small Finance Bank
- Best Use of Technology for Customer Access (Education) : Veranda RACE
- Best Use of Insights to Enhance Customer Experience (FinTech) : Finnable Technologies Private Limited
- Customer Centric Company of the Year (HealthTech) : Traya Health
- Best Contact Centre of the Year (Healthcare) : Narayana Health
- Best Use of Chat Support (FinTech) : Fibe
- Best Use of Personalization to Elevate the Customer Journey (Sports) : Gujarat Titans
- Best Digital Customer Experience Initiative (Electric Vehicle) : Fresh Bus
- Best Use of Chat Support (Home Appliances) : DrinkPrime
- Customer Centric Company of the Year (Electrical Manufacturing) : Panasonic Electric Works India
- Excellence in Real-Time Engagement in CX (Aviation) : Bangalore International Airport Limited
- Excellence in Freight Optimization Innovation (Logistics) : Agarwal Packers and Movers Limited (APML)
- Best Customer-Centric Culture Transformation (Retail) : Credo Brands Marketing Ltd. (Mufti)
- Best Digital Customer Experience Initiative (Telecom) : Vodafone Idea Ltd.
- Best Use of Insights to Enhance Customer Experience (Travel & Tourism) : Royal Brothers
- Best Use of Net Promoter Score (FinTech) : Moneyview Limited
- Excellence in Cultural Marketing (Retail) : Paragon Polymer Products Pvt. Ltd.
- Best Use of Insights to Enhance Customer Experience (QSR) : Zepto Private Limited
- Best Customer Experience Initiative for Social Impact (Consumer Electronics): Xiaomi Technology India Private Limited
- Excellence in Customer Journey Mapping (Consumer Electronics) : NOISE
- Best Digital Customer Experience Initiative (Banking) : KARNATAKA BANK
- Best Marketing ROI Initiative (QSR) : BEAMER BRANDS (Biggies Burger)
- Best Marketing ROI Initiative (Apparel) : THE BEAR HOUSE : DBS Bank India
- Most Impactful Brand Awareness Campaign (Healthcare) : Healthcare Global Enterprises Ltd.
- Best Customer Retention Initiative of the Year (Mobility) : Rapido
- Best Use of Voice of Customer (Mobility) : Nammayatri
- Best Customer Retention Initiative of the Year (E-Commerce) : CloudTailor
- Best Digital Customer Experience Initiative (Logistics) : Blue Dart Express Limited
- Best Omni-channel Customer Experience Initiative (Automobile) : Ashok Leyland
- Best Real-Time Query Response (EdTech) : Intellipaat Software Solutions Pvt Ltd.
- Best Customer Service Team of the Year (NBFC) : Svamaan Financial Services Pvt. Ltd.
- Best Integrated Marketing Campaign (NBFC) : Muthoottu Mini Financiers Ltd.
Individual Who Won at the 6th Edition CX Excellence Awards 2025
- CX Professional of the Year (E-Commerce): Rohit Nadgouda, Flipkart Internet Private Limited
- Emerging CX Leader of the Year (Gaming) : Mudasir Ghani, Mobile Premier League
- Emerging CX Leader of the Year (FMCG) : Appala Naidu Chalumuri, TATA CONSUMER PRODUCTS LIMITED
- Marketing Personality of the Year (Fashion Manufacturing) : Mukesh Kumar, Laguna Clothing Pvt. Ltd.
- CX Professional of the Year (Financial Services) : Ajay Thomas John, Shriram Finance Limited
- Emerging Women CX Trailblazer Leader of the Year (PropTech): Puja Singh, NoBroker Technologies and Solutions Pvt. Ltd.
- Emerging CX Leader of the Year (Jewellery) : Kalyani Seshadri, Tanishq, Titan Company Ltd.
- Emerging CX Leader of the Year (Banking) : Anish Mohandas, Equitas Small Finance Bank
- Emerging CX Leader of the Year (Healthcare) : Chaitra VN, Practo Technologies
- Emerging CX Leader of the Year (FinTech): Vatsal Anand, CoinDCX
- CX Professional of the Year (Automobile) : Aalok Pradhan, TVS Motor Company
Our Proud Sponsor Partners for the Event
Presenting Partner: ElevenLabs
Customer Experience Partner: Avaya | BlackBox
Gold Partners: Sarv.com, Helo.ai by VivaConnect, exotel, Haptik
Silver Partner: Vion
Digital Experience Partner: DEPT®
Media Partner: Quantic Connect
The event showcased groundbreaking Customer Experience solutions, equipping businesses with the tools to innovate and bring betterment to the customer experience industry. As Customer experience and Marketing landscapes continue to shift, Quantic India remains committed to driving industry discussions and will soon unveil its next edition to explore deeper insights.
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www.quanticindia.com
marquis@quanticindia.com.
