Technology has been transforming the way we live our lives for decades now, from the way we communicate to how we learn and work. Advances in technology allow us to access information at lightning speed and have made it possible for us to do things that weren’t even imaginable just a few years ago. We are able to connect with people from all over the world in seconds, making global communication easier than ever before. Technology has allowed us to automate mundane tasks, saving us time and energy while also helping simplify complex processes. Mr Kaustubh Dabral, Global Chief Information Officer,Dabur India Limited talks with Mr Marquis Fernandes of Quantic Connect about his thoughts.
Considering heavy tech investments, where will the businesses invest in future? AI OR Humans?
It isn’t always a choice between AI and humans. Both of these options have a significant part to play in business’s capability to remain competitive and sustained in to the future. It’s not going to I will categorize it exclusively as binary. We are using AI to automate tedious, repetitive tasks in manufacturing, supply chain, and finance shared services; to analyse huge sets of data from different entities, whether structured or unstructured or spatial; in cybersecurity for detecting threats and anomalies; and in improving consumer experience to hyper personalize the campaign and interaction with customers. While computer programmers are useful in establishing, maintaining, and debugging our AI technology and tools units, it is a human being who is facilitating the creation and management of AI systems. Humans are not a viable substitute in this area of the application, when it comes to exercising creative and effective management; maintaining deep customer relations; and creating a business architecture. Companies have to invest in both so that businesses can fully take advantage of the strengths of each.
Will 5G be the game changer for India’s Digital Revolution?
5G services are commencing in India. It remains restricted to only a few Tier I locations, however, it is expected that the service shall be available across the country by 2024. India is the second-largest telecom market in the world, with over 117 million subscribers. With 5G technology, there will soon be 5G-enabled infrastructure to enable connectivity among different machines to help transportation, utilities, local government, and other industries perform more efficiently. 5G is expected to help 98 percent of the Indian population with smartphones stay connected in order to access telecommunications services. 5G technology will make it easier for new business ventures to provide an array of innovative, and sometimes futuristic, services. Firms could use the newest technology’s increased bandwidth speed to provide smart devices that allow customers to experience various digital services. 5G could provide the infrastructure necessary for emerging technologies such as smart cities and critical systems, which can improve efficiency and improve engagement. Improvements such as increased connection quality and speed will also help with operator satisfaction. 5G’s use in telemedicine and remote patient monitoring makes it useful for people in remote areas. Nevertheless, more challenges need to be addressed, especially those related to infrastructure requirements and affordability, which might affect the rate of 5G adoption and realization of the benefits of 5G in India.
