Mumbai, 26th November 2025:
Quantic India’s 7th Edition CX Excellence Awards 2025 was a grand celebration of innovation, leadership, and transformation in the world of Customer Experience. The event brought together the finest CX minds from across the country to recognize and honor outstanding achievements that are shaping the future of customer engagement. With participation from leading organizations across industries, the awards emerged as a powerful platform for learning, recognition, and meaningful collaboration.
The 7th Edition CX Excellence Awards 2025, hosted by Quantic India, featured an exceptional line-up of knowledge-driven panel discussions. Industry leaders and CX practitioners shared real-world experiences and strategic insights on some of the most critical themes shaping today’s CX landscape. From the rise of Agentic AI in contact centers and the balance between technology, empathy, and business outcomes, to understanding how customer expectations are rapidly evolving every session sparked engaging conversations and actionable takeaways.
Attendees experienced an exceptional opportunity to engage with 30+ distinguished CX leaders and industry experts. They also interacted with award-winning representatives from 60+ leading organizations and connected with innovative solution providers, all under one roof. The event delivered a truly immersive and insightful exploration of the evolving CX landscape, leaving participants inspired with practical strategies, future-ready perspectives, and meaningful connections.
Panel 1 – Customers Today – What’s Really Changed?
Expert Moderators:
Suraj Shetty: Head Of Customer Experience, Learning & Development, Kissht
Esteemed Speakers:
- Kishan Bhanushali, Service Experience Leader, ZebPay
- Vaidyanathan Ramamoorthy, Head of Operations & Customer Experience, InCred Financial Services
- Shweta Srivastava, Vice President Customer Operations, Mahindra Holidays & Resorts India Limited
- Nilesh Kambli, Senior Vice President – Customer Experience, Pilgrim
- Archana Sinha, Customer Experience Lead, Reliance Jio Infocomm Limited
- Sarbani Sengupta, Vice President – Customer Service, DHL Express India Pvt Ltd
Panel 2- Tech, Data & the “Wow” Factor
Expert Moderators:
Sanjay Haria, Head Contact Center, Indira IVF Group
Esteemed Speakers:
- Ramita Vikram, VP and Head – Customer Experience, Akasa Air
- Neel Kapdi, Head – Customer Support (Deputy Vice President), PayNearby
- Sunnyraj Agarwal, Founder, Chat360
- Ramakrishna Rao, Senior Vice President, Nuvama Wealth
- Mahendra Bindra, VP – Customer Experience, Unity Small Finance Bank
Following each exceptionally enlightening panel discussion Quantic India proudly recognized various industrial domain experts and companies, presenting them with prestigious awards for their exceptional long-term contributions.
Companies Who Won at the 7th Edition CX Excellence Awards 2025
- Customer Centric Company of the Year (Retail): Bombay Shirt Company
- Excellence in Real-Time Engagement in CX (NBFC): InCred Financial Services Limited
- Best Digital Customer Experience Initiative (Broking): IIFL Capital Services Ltd.
- Best Use of Voice of Customer (Asset Management): ICICI Prudential Asset Management Company Ltd.
- Best Digital Customer Experience Initiative (Telecommunications): Home Business – Reliance Jio
- Best Customer Engagement Strategy (Consumer Electronics): Panasonic Electric Works India
- Excellence in Customer Journey Mapping (Life Insurance): HDFC Life Insurance Co. Ltd.
- Best Use of AI in Enhancing Customer Experience (Banking): HDFC Bank
- Best Digital Customer Experience Initiative (FMCG): TATA CONSUMERS PRODUCTS LIMITED
- Best Omni-Channel Customer Experience Initiative (Housewares & Appliances): Hamilton Housewares Pvt. Ltd.
- Best Customer Engagement Strategy (Automotive): Kinetic Green Energy & Power Solutions Limited
- Best Customer Engagement Strategy (Financial Services): L&T Finance Ltd.
- Best Company in Customer-Centric Culture (Retail): The Souled Store Pvt. Ltd.
- Best Use of WhatsApp Bot in CX (NBFC): Piramal Finance
- Best Digital Customer Experience Initiative (Consumer Durables): Godrej Security Solutions Division
- Customer Centric Company of the Year (FinTech): ZebPay
- Best Contactless Service Experience (Life Insurance): ICICI Prudential Life Insurance
- Excellence in Customer Journey Mapping (NBFC): NeoGrowth Credit Pvt. Ltd.
- Best Customer Retention Initiative of the Year (Rail Transportation): Mumbai Metro One Pvt. Ltd.
- Best Digital Customer Experience Initiative (Housing Finance): Hinduja Housing Finance Ltd.
- Best Contact Centre of the Year (Beauty & Personal Care): Pilgrim
- Best Use of Customer Experience in Mobile App Initiative (Stock Broking): Axis Securities Ltd.
- Best Digital Customer Experience Initiative (Health Insurance): ManipalCigna Health Insurance Company Limited
- Best Personalized Customer Engagement Initiative of the Year (General Insurance): Tata AIG General Insurance Company
- Best Customer Centric Company of the Year (Logistics): DHL Express India Pvt. Ltd.
- Best WhatsApp Self-Service Transformation (NBFC): Poonawalla Fincorp Limited
- Best Use of Net Promoter Score (NBFC): Avanse Financial Services
Most Effective Real-Time Response to Customer Queries (General Insurance): Bajaj General Insurance - Customer Centric Company of the Year (General Insurance): Reliance General Insurance
- Best Use of Net Promoter Score (Wealth Management): Nuvama Wealth and Investments Limited
- Best Use of Voice Bot (Insurance): Generali Central Insurance Company Limited
- Best Customer Engagement Strategy (Telecom): Vodafone Idea Ltd.
- Best Customer Engagement Strategy (Mutual Fund): Axis Asset Management Company Limited
- Best Use of WhatsApp Bot in CX (Life Insurance): Reliance Nippon Life Insurance
- Best Omni-Channel Customer Experience Initiative (Conversational AI): Meesho AI Services
- Best Digital Customer Experience Initiative (Logistics): Blue Dart Express Limited
- Best Customer Retention Initiative of the Year (Life Insurance): Edelweiss Life Insurance Company Limited
- Best Digital Customer Experience Initiative (D2C Brands): Hyphen
- Best Digital Customer Experience Initiative (General Insurance): ICICI Lombard General Insurance Company Limited
- Customer Centric Company of the Year (Financial Services): Tata Capital
- Best Use of Insights to Enhance Customer Experience (Financial Services): Kissht
- Best Digital Customer Experience Initiative (Life Insurance): Star Union Daiichi Life Insurance
- Best Technology-Led Customer Experience Strategy (FinTech): InstaMoney
- Best Customer Retention Initiative of the Year (FMCG): Pride of Cows
- Best Use of Insights to Enhance Customer Experience (Life Insurance): Kotak Life
- Best Use of Insights to Enhance Customer Experience (Aviation): Akasa Air
- Best Digital Customer Experience Initiative (FinTech): Pluxee India Private Limited
- Best Customer Retention Initiative of the Year (Health Insurance): Aditya Birla Health Insurance
- Best Contact Centre of the Year (General Insurance): Zurich Kotak General Insurance
- Best Customer Response Initiative (FMEG): Polycab India Ltd.
- Best Use of CX in Mobile App Initiative (General Insurance): HDFC ERGO General Insurance Company Limited
- Best Digital Customer Experience Initiative (Consumer Robotics): Miko
- Best Customer Experience & Operation Excellence (Health-Tech & Wellness): Mosaic Wellness
Individuals Who Won at the 7th Edition CX Excellence Awards 2025
- Emerging CX Leader of the Year (NBFC): Credit Saison India, Vikrant Shukla
- Woman CX Trailblazer of the Year (Airport): Navi Mumbai International Airport Ltd., Anita Lewis
- Woman CX Trailblazer of the Year (Real Estate): RUNWAL REALTY, Sujata Satish Rao
- CX Professional of the Year (Healthcare): Indira IVF Hospitals Ltd., Sanjay Tarachand Haria
- Emerging CX Leader of the Year (Retail): Aditya Birla- Novel Jewels, John Barnabas
- Emerging CX Leader of the Year (Asset Management); Vivriti Asset Management, Vinayak Pujari
- Emerging CX Leader of the Year (Banking): Unity Small Finance Bank, Mahendra Bindra
Our Proud Sponsor Partners for the Event
Platinum Partners: Haptik, Nagarro | Zendesk
Gold Partners: C-Zentrix, Reverie Language Technologies, Chat360
CX Transformation Partner: Maxicus
The 7th Edition successfully reinforced Quantic India’s commitment to driving impactful CX conversations and fostering an ecosystem of continuous improvement and innovation. As customer expectations continue to rise and technology rapidly evolves, Quantic India remains dedicated to creating platforms that inspire leaders, celebrate excellence, and shape the future of Customer Experience in India.
