24th June, Bengaluru, India: The 2nd Annual CX Excellence Awards 2023, recently held on 23th June, saw an amazing response. The theme of the 2nd Edition was “The Path to Perfect CX – Achieving a Frictionless Seamless Journey”. The business conference had 3 panel discussions with leading Customer Experience leaders that discussed the existing complexities, strategies to improve the process of customer experience functioning. The conference highlighted How to craft the perfect user journey – How it impacts your bottom line? How to Enhance the total experience(TX): Harnessing the Potential of Emerging Technology, how AI Revolutionize the Art of Conversation.
The event was dynamic and stimulating, with speakers from a variety of different backgrounds. There were 30+ speakers, 6+ sponsors, and 300+ Delegates who attended the event from various sectors including Fin-tech, E-Commerce, Ed-Tech, Gaming, Health-Tech, Banking, Financial Services, Manufacturing, Retail, Consumer Goods, and FMCG sectors.
Quantic Business Media presented many remarkable accomplishments of the various participating individuals, teams and companies. Here are some highlights of the award winners who won the prestigious 2nd Annual CX Excellence Awards 2023. Quantic congratulates its award recipients on their achievements.
Company Category Award Winners
- Best Customer Experience (Logistics)- BLOWHORN
- Best Use of Gamification to Enhance Loyalty (FinTech)- Fibe
- Best Customer Centric Culture (FinTech)- Angel One
- Best Startup to Use Technology to Enhance Customer Experience (e-commerce)- STYCHED
- Best Customer Experience (Insurance)- Bajaj Allianz General Insurance Co. Ltd.
- Best Customer Retention Strategy of the Year (e-commerce)- DaMENSCH
- Best Use of Customer Insights (Stock Broking Company)- HDFC Securities
- Best Customer Experience (Financial Services)- mPokket
- CX Technology Implementation of the Year (General Insurance)- ICICI Lombard General Insurance Company Ltd
- Best Brand Experience (Entertainment Services)- DishTV India Ltd (D2H)
- Best Digital CX Transformation (Banking)- Tesco Bank Technology
- Best Customer Engagement Strategy (D2C brands)- Urbanic
- Best Customer Centric Culture (HealthTech) – CNH Care
- Best Influencer Marketing Campaign (FinTech)- PayMe
- Awareness Campaign of the Year- LoanTap Financial Technologies
- Best Use of Technology to Enhance Customer Experience (Healthcare)- Wipro GE Healthcare
- Best Use of AI & Robotics to Enhance Customer Experience (Healthcare)- Access Healthcare
- Best Use of Data Analytics in Business Intelligence (Manufacturing)- Mars International India Pvt. Ltd.
- Best Use of Technology to Enhance Customer Experience (FinTech)- M2P Fintech
- Best Customer Retention Strategy of the Year (Financial services)- GroMo
- Best CRM Team of the Year (Real Estate)- Provident Housing Limited
- Most User Friendly Mobile App of the Year (FinTech)- Snapmint Credit Advisory Pvt. Ltd.
- Best Influencer Marketing Campaign (Personal Care Brand)- Bioderma (NAOS)
- Best Customer Experience Team of the Year (Retail)- DECATHLON SPORTS INDIA PVT. LTD.
- Best Customer Service Initiative of the Year (Transportation & Logistics)- Borzo
- Best Digital Transformation Initiative (FinTech)- One97 Communications Ltd.
- Best Use of Technology to Enhance Customer Experience (Property Technology)- NoBroker Technologies Solutions Pvt. Ltd.
- Best Customer Experience (E-commerce)- Flipkart Internet Pvt. Ltd.
- Best Brand Experience (Electronics)- Syska LED
- Best Influencer Marketing Campaign (Food and Beverage Services)- Biggies Burger
- Best Customer Service Initiative of the Year (Banking)- Bank of Baroda
- Top 20 CX Professional of the Year- Tata1mg
- Best Customer Service Initiative of the Year (Healthcare)- Pristyn Care
- Best Upcoming Customer Centric Company of The Year (FinTech)- Wint Wealth
- Best Omni-channel Customer Experience Initiative (Gaming)- Junglee Games India Pvt. Ltd.
- Best Customer Experience Transformation (Auto-tech Market)- CARS24
- Best Customer Experience Transformation (Online Travel Agency)- MakeMyTrip
- Best Customer Experience (Fashion Services)- Page Industries Ltd. (Jockey & Speedo)
- Best D2C Brand Startup in Customer Experience- SNITCH
- Best Use of Chat Support (Gaming)- FANCODE
- Best Customer Retention Strategy of the Year (Personal Care Brand)- Earth Rhythm
- Best Contact Centre of the Year (Insurance)- Magma HDI General Insurance
- Best Customer Experience (Edutech)- Infinity Learn by Sri Chaitanya
- Best Customer Service Initiative of the Year (Online ticket booking platform)- Abhibus
- Best Customer Education Project of the Year- Blue Star Ltd.
- Best Use of Data Analytics in Predictive Modelling (Animal Healthcare)- Elanco Innovation and Alliance Centre India (IAC)
- Best Mobile App of the Year (AgriTech)- WayCool Foods
- Best Contactless Service Experience (Financial Services)- PNB Housing Finance Ltd.
- Best Customer Experience (Manufacturing)- Eureka Forbes Ltd.
- Best Use of Social Media for Customer Education- Go Digit General Insurance
- Best Digital CX Transformation (Aviation)- AirAsia India
- Best Brand Building Campaign of the Year (Financial Services)- TVS Credit
- Best Customer Experience in Mobile App (Digital Banking)- Equitas Small Finance Bank
- Customer Centric Company of The Year (Logistics)- Agarwal Packers and Movers Ltd.
- Best Customer Experience Strategy Designer of the Year (Consumer Services)- Hero Enterprise
- Best Customer Experience Transformation (Financial Services)- Hero Housing Finance
- Best Digital CX Transformation (Insurance)- Nova Benefits
- Best Customer Experience (Global Edutech Platform)- Great Learning
- Best Use of Technology to Enhance Customer Experience (Insurance)- Star Health and Allied Insurance Co
- Best Use of Chat Support (Transportation & Logistics)- Rapido
- Customer Centric Team of The Year (Healthcare)- Apollo Speciality Hospitals
- Best Use of Technology in Contact Centre (Logistics)- Shadowfax Technologies
- Best Use of Chat Support (Healthcare)- Dr Lal Pathlabs Ltd.
- Best Digital Customer Experience Initiative (Financial Services)- VolkSoft
- Customer Experience Team of the Year (Supply Chain Finance)- ThemePro
- Best Customer Experience Transformation (Gaming)- Games24x7
- Best Digital Transformation Initiative (Electronics)- Bharat Electronics Ltd. Panchkula
- Best Customer Retention Initiative of the Year (AgriTech)- ReshaMandi
- Best Customer Centric Culture (Internet)- People Interactive (Shaadi.com)
- Best CX Strategy (Transport Tech)- Chalo Mobility Pvt. Ltd.
- Best Use of Data Analytics & Research to enhance CX (Pre-owned Automobile)- Shriram Automall India Limited (SAMIL)
- Best Digital Customer Experience Initiative (Healthcare)- Apollo Hospitals Enterprise Ltd.
- Best Loyalty Team of the Year (Retail)- Titan Company Ltd.
- Best Use of Data Analytics in Business Intelligence (Financial Services)- OTO
- Best Integrated Media Campaign (Real Estate)- WeWork India
- Best Customer Experience (NBFC)- Poonawalla Fincorp Ltd.
- Best Use of Conversational Bot to Enhance Customer Experience (FinTech)- smallcase
- Best Customer Service Initiative of the Year (Pharmaceuticals)- Cipla Ltd. (EMEU)
- Customer Centric Team of The Year (Banking)- Standard Chartered Global Business Services Pvt. Ltd.
- Best Chat Support Experience (Digital Banking)- Jupiter Money
- Best Contact Centre of the Year (Travel Tech)- ClearTrip
- Best Digital Customer Experience Team of the Year (Automotive)- Ashok Leyland
- Best Use of Chat Support (FinTech)- CoinDCX
- Best Omnichannel Platform of the Year (Fashion Services)- Libas
- Best Digital Customer Experience Transformation Initiative (Financial Services)- Tata Capital
- Best Customer Centric Culture (Financial Services)- Vyapar
- Best Customer Centric Culture (Edutech)- Online Manipal
- Best Customer Centric Project of the Year (Payment Bank)- India Post Payments Bank
- Best Customer Service Initiative of the Year (Manufacturing)- Harman International
- Best Customer Education Project of the Year (Edutech)- BrightCHAMPS Tech Pvt. Ltd.
- Best Use of Customer Insights & Feedback (Financial Services)- Varthana Finance Pvt. Ltd.
- Most Sustainable Customer Service Initiative of the Year- Lithium Urban Technologies
- Best Digital Marketing (Edutech Service)- Intellipaat
Individual Category Award Winners
- Top 10 CEO of the Year– CM Grover, IBSFINtech India Pvt. Ltd.
- Top 10 Young CX Champions of the Year (30-40)– Avijit Mohapatra, Flipkart
- Top 5 CRM Professional of the Year– Harmeet Kaur, DishTV India Ltd (D2H)
- Top 20 CX Professional of the Year– Tejasvi Singh Kushwah, Healthplix
- Top 10 Women CX Professional of the Year- Pratibha Shetty, Mudrex
- Top 10 Young CX Champions of the Year (30-40)- Suraj Shetty, RING
- Top 10 CEO of the Year- Sateesh Nukala, Big Haat Agro Private Limited
- Top 10 Young CX Champions of the Year (30-40)- Ranjit Kumar,Ninjacart
- Top 10 Young CX Champions of the Year (30-40)- Tamal Kanti Mukherjee , Interview Kickstart
- Top 20 CX Professional of the Year- Sandeep Jindal, Miko
- Top 20 CX Professional of the Year- Musthaq Ahamed, Bangalore International Airport Limited
- Top 10 Young CX Champions of the Year (30-40)- Prashant Sharma, Gameskraft
- Top 20 CX Professional of the Year- Sikander Ahmed, Standard Chartered Global Business Services Private Limited
- Top 10 Woman CX Professional of the Year- Chaitra VN, Practo Technologies
- Top 10 Woman CX Professional of the Year- Shruti Kejariwal, Titan Company Ltd.
- Top 10 CEO of the Year- Shri J Venkatramu, India Post Payments Bank
Quantic India’s 2nd Annual CX Excellence Awards 2023 (Bengaluru) showcased numerous impressive achievements of vibrant start-ups and global corporations, while also providing an excellent opportunity to network, acquire new skills, and receive recognition among leading trend setters.
Sincere thanks to Parahit Technologies, Airtel IQ, Edenred, Expleo, Smartping, Germin8 for their ongoing support.
Our team hopes to see you soon in the next part of the 3rd Edition of the CX Excellence Awards 2023
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