Quantic India is proud to present the 2nd Annual CX Excellence Award on 23rd June, 2023 at Hotel Four Seasons in Bengaluru with 30+ Speakers, 6+ Sponsors and 300+ Attendees. The 2nd Annual of CX Excellence Awards will honour outstanding customer experience professionals for their excellence in delivering customer service and improving customer loyalty. To make this edition even more engaging and informative for attendees, we have modified the agenda to include more panel discussions and interactive sessions with experts from modern solution providers.
The panel discussions will focus on the future of chatbots, contact centres and digitizing customer experiences. We will explore the opportunities that come with incorporating these technologies into our customer experiences, and what innovative approaches we can take to maximize the impact that they have on our customers. Additionally, we will discuss the challenges that come with implementing these technologies and how to effectively overcome them. The 2nd Annual CX Excellence Awards, is an exciting initiative that will provide organizations with the opportunity to create better customer experiences through digital transformation. This event will recognize and reward companies who are leading the industry in their use of technology to foster meaningful connections with their customers. The awards will celebrate the innovative strategies and techniques developed by those who are driving change in the customer experience field, setting new standards for customer service excellence.
Improving customer satisfaction and loyalty, while also keeping in mind the website conversion rates, boosting customer lifetime value by creating an enjoyable and efficient experience that encourages customers to come back and make repeat purchases. To solve these critical challenges our experts will dive deep to discuss how to craft the perfect user journey – How it impacts your bottom line?
- Ajeet Kumar – Chief Operating Officer, Kreditbee
- Thiru – Chief Operating Officer, Kinara Capital
- Avijit Mohapatra – Head of Customer Experience Transformation, Flipkart
- Abhilash Joseph – Head of Marketing & Voice of Customer, Fisdom
- Lakshman Velayutham – CMO, Ujjivan Small Finance Bank
- Ankur Agrawal – SVP and Head Customer Experience, Paytm
- Varadharajan Ragunathan – Head Monetization & Customer Engagement, Big Basket
- Siddharth Doshi – Head of Customer Experience, NoBroker
- Raja Sundaram Subramanian – Director – Digital and Emerging Technologies, Expleo
- Mayank Chawla – COO, Edenred
Revolutionizing new tools that leverages emerging technology to create an unparalleled customer experience, by harnessing the potential of technologies such as artificial intelligence, virtual reality, and machine learning, businesses are able to create a more interactive and engaging customer experience. To get the best outcomes from these technologies our Experts will be sharing their insights about Total Experience (TX) Enhancement: Harnessing the Potential of Emerging Technology
- Santosh Chand – Head Customer Happiness, AirAsia India
- Anubhav Mehrotra – VP Customer Experience, TATA 1mg
- Ranjit Kumar – Head Customer Experience, Ninjacart
- Dinesh Joshi – AGM – Customer Experience, Dunzo
- Charandeep Singh – CMO, TVS Credit Services
- Hemanth Kota – Vice President, Product Management, Myntra
- Vivek Sridhar – Head Enterprise solutions & Customer Experience, Razorpay
- Hemanth Purohit – CEO, Parahit Technologies
- Smitha Kumar – Head Customer Experience, Equitas Small Finance Bank
Networking and instant messaging applications with artificial intelligence capabilities have brought conversations to a new level. To discuss more in-depth our Panellist will be sharing their expertise AI Revolutionizing the Art of Conversation – Find out How!
- Tanushree Pathak – CX Strategy Head – BFSI, Phonepe
- Chaitra VN – Associate Director Customer Success, Practo
- Nikhil Godbole – Group Customer Service Head, Jupiter Money
- Priyaah Sundaraam – VP Customer Experience & Fulfilment, Clear Trip
- Sachin Jaiswal – Director of Product Management & Customer Service, Swiggy
- Reena Evans – Senior Director CX Operations, Acko
- Vamsi Yeluri – CEO Nuacem AI & Chief Evangelist at Smartping
The Following will be the sponsors who will accompany us :
Presenting Partner – Parahit Technologies
Co-Presenting Partner – Airtel IQ
Loyalty & Rewards Partner – Edenred
Awards Partner – Expleo
Telecommunications Partner – Smartping
Exhibit Partner – Germin8
The upcoming 2nd Annual Customer Experience Excellence Awards 2023 promises to be an exciting time for all industry professionals. It will provide a platform for attendees to network and share ideas, as well as learn from each other’s experiences. Furthermore, it will serve as a gateway for professionals to gain access to new insights and knowledge about the current digital climate. So, make sure you don’t miss out on this amazing opportunity – come join us at the event!
